To get our assistance just start a chat where it says ‘Chat with us’ on the bottom right of your screen, and we will help you in anyway we can.
Whether its Netflix, Showmax or DSTV we will help you without needing your credit card or user information.
At Mediabox we are always trying to give users the best possible experience and support with our products. As part of our commitment to you our customer, we have included a basic setup guide with your unit to get you connected to your TV and the internet.
If you need help and you can’t figure it out using our FAQ’S on our website, our instruction manual or a google search, please feel free to contact us.
Monday to Friday from 09h00 to 17h00.
We also provide full Over-the-Air updates for the life-cycle of the device, meaning you always have working access to the best and widest selection of content.
Please do the following.
The reason for this is that some router models are not able to co-exist with BLE ( low energy Bluetooth) which the mediabox uses.
Your WiFi should work fine now.